Your data, your safety,
our promise.

A warm, reassuring promise from the Strivonex Coach team about the values that guide how we protect your personal information — what we will always do, what we will never do, and how Strivonex Coach is built around trust, transparency and responsible AI.

How Strivonex Coach collects, uses, shares and protects your personal information, and the UK GDPR rights you have over it. The primary data-protection document referenced by all other Trust Centre policies.

How cookies and similar technologies are used across Strivonex Coach in plain English — what cookies are, why we use them, the types of cookies, third-party services, how to manage your preferences and how to contact us. We do not use cookies to track you across other sites or sell your activity.

A clear, jargon-free explanation of your privacy rights under UK GDPR — accessing your information, correcting it, asking for deletion, restricting or object to uses, data portability, withdrawing consent, how to make a request, limits and response times. References the Privacy Policy, Coach Platform Agreement and Client Terms.

Download a copy of everything we hold about you — profile, check-ins, workouts, nutrition logs, messages and settings.

Permanently erase your profile, history and uploaded content. Some records required by law are kept briefly.

How long we keep your data, what happens after deletion, and which records the law requires us to hold.

How Strivonex Coach supports coaches without replacing them — our AI principles, current capabilities, human-oversight requirements, limitations and user controls. The central AI governance document referenced by all other Trust Centre policies.

A simple explanation of how Strivonex Coach processes information, with a visual flow from client to coach to AI and back.

AI is powerful but not perfect. Understanding its limits keeps coaching safe and effective.

AI never replaces a coach. Every AI output is reviewed and approved by a qualified human before it reaches a client.

The principles that guide every AI feature in Strivonex Coach — coach first, human oversight, transparency, privacy, safety and continuous improvement.

The limits of Strivonex Coach and the coaching services provided through it — no medical advice, exercise risks, nutrition scope, AI limits and what to do in an emergency. Encourages safe participation without discouraging coaching or exercise.

Exercise involves inherent risk. Understand your limits, train safely and know when to seek medical advice.

Nutrition plans are educational. Allergies, intolerances and medical conditions need professional dietary advice.

A future-ready policy explaining how optional Connected Devices integrations will operate when supported — user control, what information may be shared, how it is used, third-party services, security and availability. Optional and transparent, with no suggestion that integrations are currently available.

Who can see your progress photos, how they are protected, and your right to delete them at any time.

How subscriptions and payments work within Strivonex Coach — coach platform subscriptions, free trial, billing, client payments direct to coaches via Stripe, refunds and taxes. Clearly separates Strivonex's platform-subscription responsibility from each coach's own client billing.

How client payments work — processed by Stripe, paid into the coach's account, never held by Strivonex.

How Stripe protects every payment — PCI-DSS compliance, encryption and fraud detection.

Cancel anytime. Coaches keep access until the end of the billing period; clients cancel at the next billing date.

How refunds work for coach subscriptions and client payments, and what to do about a disputed charge.

The terms governing coaches' use of Strivonex Coach, including subscription, client management responsibilities, content standards and account security.

Strivonex is designed for reliability, but no online platform can guarantee uninterrupted availability. How we handle downtime and what coaches should consider for business continuity.

The terms governing clients' use of Strivonex Coach — making clear that coaching services are provided by independent coaches, not Strivonex. Covers accounts, platform features, AI, payments, health information, acceptable use, suspension, liability and governing law.

The standards of behaviour expected from coaches, clients and any future community features — respect, professional conduct, unacceptable behaviour, content standards, coach responsibilities, reporting, enforcement and keeping the community safe. Gives Strivonex the right to investigate and act where behaviour falls short.

How users are permitted to use the platform and what is prohibited to protect Strivonex Coach, its users and its services — permitted use, prohibited activities, AI misuse, security, intellectual property, monitoring, enforcement and reporting. Balances user freedom with platform security.

Fitness that can make a difference. Strivonex provides the challenge technology — donations are processed by external fundraising providers, not Strivonex.

A clear visual explanation of how money flows in a Charity Challenge — and why Strivonex never touches the donation.

What verification means, what it does not mean, and how destination changes are protected.

How to report a suspicious or inappropriate charity campaign, and what happens when you do.

Charity Challenges should never encourage dangerous behaviour. How to participate safely and when to stop.

How Strivonex is hosted and protected — enterprise cloud infrastructure, SOC 2 and ISO 27001 certified foundations, Cloudflare protection and continuous monitoring.

How your data is protected at every stage — TLS encryption in transit, encryption at rest, encrypted backups and access-controlled storage.

How your account is protected — secure authentication, password hashing, session security, email verification and future two-factor authentication.

How Cloudflare's global edge network protects Strivonex — CDN, DDoS mitigation, traffic filtering, performance optimisation and automatic HTTPS.

Our security philosophy — Privacy by Design, secure development, least privilege, role-based access, continuous monitoring and responsible disclosure.

How Strivonex protects the business and its users through appropriate technology, cyber and commercial insurance.

How to responsibly report a potential security vulnerability, what to include and our commitment to investigating every report.

One form for everything — general support, technical issues, billing, privacy requests, abuse, security, AI feedback, bugs and feature ideas.